This document contains the complete terms governing your use of NoMásFilas, including our Acceptable Use Policy (Part C), Refund & Cancellation Policy (Part D), and Service Level Commitment (Part E). Please read it carefully.
Welcome to NoMásFilas. These Terms of Service ("Terms" or "Agreement") govern your access to and use of the NoMásFilas platform, including our website at nomasfilas.io, web applications, backend dashboard, mobile interfaces, APIs, and all related services (collectively, the "Service"). The Service is provided by NoMasFilas LLC, a limited liability company organized under the laws of the State of Wyoming, United States ("NoMásFilas", "Company", "we", "us", or "our").
By creating an account, accessing, or using the Service in any manner, you ("Client", "you", or "your") agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization. If you do not agree with any part of these Terms, you must not use the Service.
The following terms have specific meanings throughout this Agreement:
NoMásFilas is a cloud-based Software-as-a-Service (SaaS) platform for queue management, virtual ticketing, appointment scheduling, and customer flow optimization. The Service enables Clients to eliminate physical queues by allowing End Users to take a virtual queue number remotely and monitor their position in real time.
The Service includes the following features (availability may vary by plan):
The Service is delivered entirely via the internet. No software installation is required. The Service is accessible from any device with an internet connection and a modern web browser. NoMásFilas does not require proprietary hardware. Clients may use any standard device (computer, tablet, smartphone, Smart TV). Optional peripherals such as ticket printers or dedicated tablets are the Client's responsibility.
To use the Service, you must: (a) be at least 18 years of age; (b) have the legal capacity to enter into a binding agreement; (c) not be prohibited from using the Service under applicable laws; and (d) if acting on behalf of an organization, have proper authorization to bind that entity.
You must create an account providing accurate, current, and complete information, including: business name, country of operation, contact email, phone number, business identification number (where applicable), and a secure password. You agree to promptly update your information if it changes. Providing false or misleading information is grounds for immediate termination.
You are responsible for: (a) maintaining the confidentiality of your credentials; (b) all activities under your account; (c) ensuring Authorized Users comply with these Terms; and (d) immediately notifying support@nomasfilas.io of any suspected unauthorized access. We are not liable for losses arising from your failure to safeguard credentials.
The account creator is designated as "National Manager" with full administrative control. Additional roles include:
| Role | Scope | Permissions |
|---|---|---|
| National Manager | All Branches | Full access: create/edit branches, manage all users, view all analytics, billing |
| Regional Manager | Assigned Region | Manage branches in region, view regional analytics, manage branch staff |
| Branch Manager | Assigned Branch | Configure branch settings, manage staff, view branch analytics |
| Module Operator | Assigned Module | Operate module, call next number, mark attendance, view current queue |
The Client is responsible for all actions by Authorized Users. Any breach by an Authorized User is deemed a breach by the Client.
NoMásFilas offers fixed monthly plans and pay-per-use pricing. All prices are in United States Dollars (USD). Current details at nomasfilas.io/prices.
Free Trial: New accounts receive 1,000 free tickets valid for 30 days. No payment information required. Tickets cannot be accumulated, transferred, or exchanged. After expiration, the account enters read-only mode until a paid plan is selected. Trial may not be restarted by creating a duplicate account.
Tiered volume pricing (not flat — each tier applies to its respective volume range):
| Monthly Volume | Rate per 1,000 Tickets |
|---|---|
| 0 – 10,000 | $20.00 USD |
| 10,001 – 50,000 | $14.00 USD |
| 50,001 – 200,000 | $10.00 USD |
| 200,001+ | $6.00 USD |
| Plan | Monthly Fee | Included Tickets | Overage |
|---|---|---|---|
| Basic | $140 USD | Up to 10,000 | Pay-per-use rates |
| Professional | $500 USD | Up to 50,000 | Pay-per-use rates |
| Enterprise | Custom | Custom | Custom |
We may modify pricing with at least 30 days' written notice to your registered email. Changes do not apply retroactively. Continued use after the effective date constitutes acceptance.
Payments are processed by Stripe, Inc., a PCI-DSS Level 1 certified payment processor. By providing payment information, you agree to Stripe's Services Agreement. We accept Visa, Mastercard, and American Express. We do not store full card numbers on our servers.
Monthly subscriptions are billed in advance on your billing anniversary. Pay-per-use charges are billed at cycle end. Invoices are sent automatically to your registered email. Subscriptions auto-renew unless cancelled.
If payment fails: (a) email notification sent; (b) up to 3 retry attempts over 10 days; (c) account suspended (read-only) after 10 days; (d) termination possible after 30 days of non-payment.
Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.
All fees exclude applicable taxes (VAT, GST, sales tax, withholding tax). You are responsible for all taxes in your jurisdiction. If legally required, we will add taxes to your invoice.
You must comply with all applicable laws in connection with your use of the Service, including data protection, consumer protection, anti-spam, and accessibility laws.
You are responsible for: (a) all activities by Authorized Users; (b) ensuring they know and comply with these Terms; (c) revoking access when no longer needed.
You are responsible for properly configuring branches, service types, schedules, staff, and notifications. We provide documentation and support, but accuracy is your responsibility.
Where your queue configuration collects personal data from End Users (names, IDs, phone numbers), you are responsible for: (a) having a lawful basis for collection; (b) providing appropriate privacy notices; (c) obtaining necessary consents; (d) complying with data protection laws.
End Users interact with the Service through Client-provided interfaces (web links, QR codes, kiosks, apps). By using the Service, End Users acknowledge:
NoMásFilas provides technology only. The service relationship is between End User and Client. We assume no liability for services provided by the Client.
End Users should contact the Client directly to exercise data rights. NoMásFilas cooperates with Clients to fulfill requests. End Users may also contact privacy@nomasfilas.io.
Queue status notifications, appointment reminders, and service updates directly related to the End User's interaction.
Clients are strictly prohibited from:
Violations constitute a material breach. The Client shall indemnify NoMásFilas for all costs, fines, and liabilities from unauthorized End User communications.
You retain full ownership of Client Data. We do not claim ownership. Upon termination, you may export your data within the retention period.
You grant a limited, worldwide, non-exclusive, royalty-free license to process Client Data solely to provide, maintain, and improve the Service. This license terminates when your data is deleted.
We may create and use Aggregated Data for analytics, benchmarking, and improvement. This data never identifies you or your End Users. This right survives termination.
The Service, software, designs, logos, trademarks, documentation, APIs, and all technology are NoMasFilas LLC's exclusive property. You receive only a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription.
You may not: copy, modify, reverse engineer, decompile, sublicense, sell, redistribute, or create derivative works of the Service, or use it to build a competing product.
If you provide suggestions or feedback, you grant us an irrevocable, perpetual, royalty-free license to use it without obligation.
Each party agrees to: (a) use Confidential Information only for purposes of this Agreement; (b) protect it with reasonable care; (c) not disclose to third parties without consent. Exceptions: publicly available information, independently developed information, or information required by law. Confidentiality survives termination for 5 years or as long as trade secret protection applies.
Our collection, use, and protection of personal data — including our roles as Data Controller and Data Processor, our Data Processing Agreement, our Cookie Policy, and your rights under GDPR, CCPA/CPRA, LGPD, and other laws — is fully described in our Privacy Policy, which is incorporated by reference.
Key points: (a) NoMásFilas is Data Processor for End User data; the Client is Data Controller; (b) we implement encryption, access controls, and enterprise-grade security; (c) we comply with GDPR, CCPA/CPRA, and LGPD; (d) breach notification within 72 hours.
The Service integrates with third-party providers:
| Service | Purpose | Terms |
|---|---|---|
| Stripe | Payment processing | stripe.com/legal |
| Firebase / Google Cloud | Hosting & infrastructure | cloud.google.com/terms |
| MongoDB Atlas | Database | mongodb.com/legal |
| Cloudflare | DNS & CDN | cloudflare.com/terms |
| SMS / WhatsApp providers | Notifications | Varies by provider |
| Google Analytics | Usage analytics | policies.google.com/terms |
We are not responsible for third-party availability, performance, or policies.
We use commercially reasonable efforts to maintain high availability but do not guarantee uninterrupted operation. Temporary unavailability may occur due to maintenance, updates, or factors beyond our control.
Scheduled maintenance is performed during off-peak hours with at least 24 hours' advance notice for significant interruptions.
| Plan | Channels | Target Response |
|---|---|---|
| Free Trial / Pay-per-use | 48 business hours | |
| Basic | 24 business hours | |
| Professional | Email + Priority | 12 business hours |
| Enterprise | Dedicated | Per agreement |
Business hours: Mon–Fri, 9 AM – 6 PM (Chile time, UTC-3/UTC-4), excluding Chilean and US holidays.
We target 99.5% monthly uptime for core services (queue management, ticket issuance, backend dashboard). Formula: (total minutes − unplanned downtime) ÷ total minutes × 100.
Excluded from uptime: (a) scheduled maintenance; (b) force majeure; (c) Client-side issues; (d) third-party outages; (e) suspension due to Client breach.
| Monthly Uptime | Credit |
|---|---|
| 99.0% – 99.4% | 5% of monthly fee |
| 95.0% – 98.9% | 15% of monthly fee |
| Below 95.0% | 30% of monthly fee |
Request credits by emailing support@nomasfilas.io with "SLA Credit Request" within 30 days of the incident. Credits apply to future invoices, are not convertible to cash, and are the sole remedy for downtime.
We may modify, update, or discontinue features at any time. Material reductions in functionality under your plan will be communicated with at least 30 days' notice.
You may use the Service solely for managing queues, appointments, and customer flow for your legitimate business operations. You must act in good faith and in compliance with all applicable laws.
You may not, and may not permit any third party to:
To protect Service quality: (a) API calls are subject to documented rate limits; (b) notifications are subject to reasonable volume limits; (c) storage is limited per plan. Excessive usage may result in contact for plan adjustment or rate limiting.
Upon violation, we may at our discretion and without prior notice: (a) issue a warning; (b) suspend your account; (c) terminate immediately for severe violations; (d) remove violating content; (e) report criminal conduct to authorities. No refund is issued for AUP-related termination.
1,000 free tickets, 30-day validity, no payment required. Full feature access. If not converted to paid: account enters read-only mode. Cannot be restarted via duplicate account. See Section 4.2 for full terms.
Cancel anytime via: (a) account dashboard → Settings → Subscription → Cancel; or (b) email to support@nomasfilas.io. Processed within 1 business day. No calls, forms, or waiting periods.
Within 30 days of cancellation: data and configuration preserved. After 30 days: new setup may be required.
Billed in advance. Non-refundable for the current billing period. You retain access until period ends.
During your first paid month, request a full refund within 14 days of your first payment. Email support@nomasfilas.io with your account email and reason. Refund processed in 5-10 business days. Limited to one refund per business entity.
Non-refundable for consumed tickets. Billing errors corrected upon request within 30 days.
| Circumstance | Remedy |
|---|---|
| Extended outage (72+ hours) attributable to NoMásFilas | Prorated credit |
| Duplicate/erroneous charge | Full refund of duplicate |
| Unauthorized charge (fraud) | Full reversal after investigation |
| First-month dissatisfaction (within 14 days) | Full refund |
| Service materially different from description | Case-by-case |
Credits may be offered in lieu of refunds. Valid 12 months, non-transferable, not convertible to cash.
Upgrades: Effective immediately, prorated charge for remainder of cycle. Downgrades: Effective at next billing cycle, no refund for difference during current period.
Initiating a chargeback without first contacting us may result in: (a) immediate account suspension; (b) evidence submission to card network; (c) possible termination. Contact support@nomasfilas.io first — we resolve issues faster than chargeback processes.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
You agree to indemnify, defend, and hold harmless NoMasFilas LLC and its officers, directors, employees, and agents from all claims, liabilities, damages, losses, and expenses (including attorneys' fees) arising from: (a) your use of the Service; (b) breach of these Terms; (c) violation of any law; (d) End User data you collect or use; (e) unauthorized communications to End Users; (f) disputes between you and End Users.
We will promptly notify you of claims and cooperate with your defense. You may not settle claims without our written consent if settlement imposes obligations on us.
Cancel per Section 21. Access continues until billing period ends.
We may suspend or terminate if: (a) material breach; (b) non-payment after 30 days; (c) security threat; (d) sanctions or legal restrictions; (e) insolvency.
Governed by the laws of the State of Wyoming, United States, without regard to conflict of law provisions.
Both parties shall first attempt good-faith negotiation for 30 days after written notice.
Unresolved disputes shall be submitted to binding arbitration under the American Arbitration Association (AAA) rules in Wyoming, in English. The decision is final and enforceable in any court.
ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS. BOTH PARTIES WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTIONS AND JURY TRIALS.
Either party may seek injunctive relief in any court to protect intellectual property or confidential information without first arbitrating.
| Purpose | Contact |
|---|---|
| General & Billing Support | support@nomasfilas.io |
| Legal & Terms | legal@nomasfilas.io |
| Privacy & Data Protection | privacy@nomasfilas.io |
| Security Issues | security@nomasfilas.io |
| Report Abuse | abuse@nomasfilas.io |
| Entity | NoMasFilas LLC, Wyoming, United States |
| Website | nomasfilas.io |